At LDN Appliances, we aim to provide a reliable, transparent and professional repair service from the moment you book with us through to completion. This policy explains how our repair service works and sets clear expectations for both our customers and our engineers.
Booking & Appointments
Customers can book a repair service through the following methods:
- By phone
- Via our website contact form
- Through WhatsApp
All appointments are subject to engineer availability and postcode coverage.Appointment dates and time slots are provided as estimates. While we always aim to attend as scheduled, appointments may occasionally need to be rescheduled due to unforeseen circumstances.
We may offer:
- Same-day appointments
- Next-day appointments
- Scheduled future bookings
Service Area
LDN Appliances is based in Watford and provides repair services across a wide surrounding area.
Our main service coverage includes:
- North London
- North West London
- West London
- Hemel Hempstead
- Slough
- Heathrow
- Harrow
- Wembley
- Watford
- High Wycombe
- Staines
Appointments outside our main service area may still be accepted, subject to availability and may incur additional travel charges.
Call-Out Charge/Diagnostic Fee
Our call-out and diagnostic fees are as follows:
- Residential (within 3-mile radius of Watford): £60
- Residential (outside 3-mile radius): £120
- Commercial : £120
- Emergency call out : £240
Quotations & Repair Approval
After diagnosing the fault, we will provide a repair quotation where possible.
- No chargeable repair work will be carried out without customer approval.
- Quotes may include labour, parts, and any additional visit costs if required.
- If replacement parts are needed, these may need to be ordered, and a return visit arranged.
Parts & Follow-Up Visits
Where replacement parts are required:
- Repair completion will depend on parts availability.
- Timescales for sourcing parts cannot always be guaranteed.
- Some repairs may require more than one visit.
- In certain cases, payment for parts may be required in advance.
Unrepairable Appliances
If an appliance is found to be beyond economical repair, unsafe, or if parts are unavailable, the call-out/diagnostic charge will still apply.No further repair charge should be made unless agreed by the customer.The customer may be advised on replacement options where appropriate.
Customer Responsibilities
- Customers must provide accurate fault information where possible.
- Customers must ensure safe and reasonable access to the appliance.
- The appliance must be prepared for inspection where required.
- Someone aged 18 or over must be present at the appointment.
Cancellations & Rescheduling
- No charge applies if at least 12 hours’ notice is given.
- Missed appointments or late cancellations may incur the full call-out charge.
Payments
Payment terms are as follows:
- Diagnostic fee: payable at the time of the visit.
- Repair costs: payable upon completion of the repair.
- Parts: a deposit may be required in advance.
We accept the following payment methods:
- Cash
- Bank transfer
- Card payments (including contactless)
Warranty/Guarantee
We provide a warranty depending on the type of work carried out.
For labour-only repairs where no parts are fitted, we provide a 14-day labour warranty.
For repairs where parts are supplied and fitted, the labour warranty is between 6 and 12 months, depending on the type of repair.
Any parts fitted may also carry a separate warranty, depending on the manufacturer or supplier.
New appliances come with a 12-month warranty.
The warranty applies only to the specific repair, part, or appliance supplied. It does not cover unrelated faults, future issues, misuse, accidental damage, or faults caused by other components.
Limitations
Our guarantee does not apply where:
- The appliance has been misused after the repair.
- A separate, unrelated fault develops.
- A third party has carried out work on the appliance after our visit.
- The condition, age, or inherent manufacturer issues make further faults likely.
All repairs are carried out subject to the appliance’s condition and economic viability.
Liability
Nothing in this policy limits or excludes our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any breach of regulatory obligations owed to you.
Subject to the above, and taking into account the exceptions below, our total aggregate liability to you under or in connection with our repair services will be limited to £10,000,000.
Please note that we will not be liable for:
- Any loss of profits, revenue, business, or anticipated savings.
- Any loss of or damage to goodwill.
- Any loss or damage that is not a reasonably foreseeable result of our breach.
We always carry out our work with reasonable care and skill, in line with industry standards, and aim to provide a reliable and professional service at all times.
Our Commitment
At LDN Appliances, we are committed to providing:
- Clear communication.
- Honest advice.
- Transparent pricing.
- Reliable and professional service.
If you have any questions about our repair service or these terms, our team will be happy to assist.